Shipping policy

Shipping Policy

At House of Henika, we strive to deliver your jewelry safely and promptly. Please review our shipping guidelines below.

📦 Shipping Charges

We offer free shipping across India on all prepaid orders.

For Cash on Delivery (COD) orders or special delivery locations, an additional shipping fee may apply. Any applicable charges will be clearly displayed at checkout before payment.

Please note that shipping charges, if paid, are non-refundable in the event of a return or exchange.

⏱️ Processing & Delivery Time

Each House of Henika piece is carefully inspected and packed before dispatch.

Order Processing

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

Delivery timelines may vary depending on:

  • Product availability

  • Delivery location

  • Courier service availability

  • Unforeseen circumstances such as weather disruptions, strikes, or transportation delays

Order Updates

  • You will receive an order confirmation email once your order is successfully placed.

  • Once dispatched, a shipping confirmation with tracking details will be shared via email, SMS, or WhatsApp.

In the unlikely event of a significant delay, our team will keep you informed.

📍 Serviceable Locations

We currently deliver across most pin codes in India.

If your location is not serviceable by our courier partners:

  • We will notify you promptly.

  • Your order will be canceled and fully refunded.

💸 Taxes & Additional Charges

No hidden charges.

  • All product prices are inclusive of applicable GST.

  • Shipping charges (if any) are displayed at checkout before payment.

  • The amount shown at checkout is the final amount payable.

🌍 International Shipping

At present, House of Henika ships within India only.

We look forward to expanding our shipping services internationally in the future. Any updates will be announced on our website.

🕐 Delivery Hours

Our delivery partners typically deliver orders:

Monday to Saturday
9:00 AM – 7:00 PM

Deliveries are generally not made on Sundays or public holidays.

📞 Need Assistance?

If you have any questions regarding your order or shipment, please contact us:

House of Henika Customer Support

📧 Email: houseofhenika@gmail.com
🕒 Support Hours: Monday – Friday, 11:00 AM – 5:00 PM IST

We are always happy to assist you.