Refund policy

At House of Henika, we want you to love every piece you receive. Each item is carefully inspected before dispatch to ensure it meets our quality standards. If something isn't right, we're here to help.

Returns

You may request a return within 2 days of receiving your order.

To initiate a return, please contact us at houseofhenika@gmail.com with your order number and reason for return. Our team will guide you through the process.

Return Eligibility

To qualify for a return:

Items must be unworn, unused, and in their original packaging.
Return requests must be made within 2 days of delivery.
Return shipping charges of Rs. 99 are the responsibility of the customer.
Original shipping charges are non-refundable.
Only items with manufacturing defects are returnable.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

Earrings and other pierced jewelry
Customized or personalized products
Sale, clearance, or discounted items
Gift cards

Condition of Returned Items

All returned products must be received in resalable condition.

Returns will not be accepted if items show signs of wear, damage, misuse, alteration, or are missing original packaging.

If an order is returned to us due to an incorrect address, failed delivery attempt, or refusal to accept the parcel, a refund for the product value will be issued once the parcel is received and inspected. Shipping charges are non-refundable unless the error was caused by us.

Exchanges

We do not offer exchanges.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 24 hours of delivery.
Email houseofhenika@gmail.com with your order number and clear photographs of the issue.
Claims submitted after 24 hours of delivery may not be accepted.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

Refunds will be processed to the original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund within 15 business days after approval, please contact us at houseofhenika@gmail.com.

Undelivered Parcels

If a parcel is returned to us because:

The courier could not complete delivery,
The delivery address provided was incorrect,
The parcel was refused by the recipient,

we will refund the product amount once the parcel is received back and inspected. Shipping charges are non-refundable.

If you would like the order shipped again, a new shipping charge may apply.

Policy Updates

House of Henika reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Any changes will be reflected on this page.